Support Services declaration

With the personal information you have entered we are able to:

Provide tailored services & support

Provide healthcare professional services and nursing support to you in person or by phone, text, email or post

Support you with your request
Manage your service request and keep you informed about it

Give tips on living with your condition
Provide healthcare guidance on a regular basis by phone, text, email or post to support you with information about your condition and tips on how to manage it

Refer you to healthcare professionals
Connect you with healthcare professionals and/or clinical services if we uncover a need for medical advice or treatment during our interactions

Store your information
Store the information you provide to us and manage your chosen preferences in order to manage  your service request, .e.g to deliver a product sample to your home address.

Improve our products
Understand how people are using our products so we can improve them and develop new ones

The type of information we ask for
We typically ask for your:

  • Name
  • Email address
  • Phone number

Depending on your request we might further ask you for your:

  • Postal address
  • Medical details (sensitive data)
  • Healthcare provider details
  • Gender
  • Age
  • Body shape/type
  • Social security number (confidential)

For more detailed information please Read our full privacy and data policy 


How we use personal information
If you’re ordering a product, request contact or service from us, including a free sample, we’ll use the contact information you give us to send, track and deliver your items. We may also call you to check you’ve received your order and answer any questions you may have about it. If you’ve chosen a support service, we’ll need your personal data so that our team can provide the relevant service – either in person, by phone (incl. text) or through post or emails.

The medical needs of males and females are typically different, and we’ve designed products to support gender specific needs. That’s why we ask about your gender, age and body shape/type to help us suggest the best suitable products and services and understand your individual needs.

We also use the information you share with us to help us understand our customers, their medical conditions and their needs when treating them. This helps us to improve our products and services and to develop new ones. We will only process this data on an aggregated level.

Who we share your information with
We may also share your information with legitimate third parties if it is required to fulfil your request. For example, we share information with healthcare professionals, or to get treatment advice if we identify a medical need during our conversations with you. If we identify a medical need we’ll discuss it with you before speaking to your healthcare provider. You will always be informed before we share any personal information with healthcare professionals.

Under very rare circumstances, we might be legally obligated to share your data with public authorities. This could be for example when we are required to share data with tax authorities when products or services are invoiced, or when government bodies audit services in the healthcare market.

How we protect information
If we need to share your information, we will anonymise it – unless it’s necessary to process your request e.g.  we will need to share your information with a courier to deliver a product sample to your address . We also restrict access to your personal information within Coloplast, so that our employees can only access the data they need to see and nothing else. And we do not sell data to third parties.


Read our privacy notice for the declaration of consent. By accepting, you agree that we can collect and process your information for the above purposes. You may withdraw consent at any time without ramifications.


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