With the personal information you have entered we are able to:
Process your request
Process your request and keep you informed about it
Store your information
Store the information you provide to us and manage your chosen preferences in order to process your request
The type of information we ask for
We typically ask for your:
- Name
- Email address
- Phone number
Depending on your request we might further ask you for your:
- Postal address
- Medical details (sensitive data)
- Healthcare provider details
- Gender
- Age
- Body shape/type
- Social security number (confidential)
For more detailed information please Read our full privacy and data policy
How we use personal information
If you’re ordering a product, request contact or service from us, including a free sample, we’ll use the contact information you give us to send, track and deliver your items. We may also call you to check you’ve received your order and answer any questions you may have about it. If you’ve chosen a support service, we’ll need your personal data so that our team can provide the relevant service – either in person, by phone (incl. text) or through post or emails. We’ll also need your payment details so that we can process your payment or refund you, if needed.
The medical needs of males and females are typically different, and we’ve designed products to support gender specific needs. That´s why we ask about your gender, age, and body shape/type to help us suggest the best suitable products and services and understand your individual needs.
We also use the information you share with us to help us understand our customers, their medical conditions and their needs when treating them. This helps us to improve our products and services and to develop new ones. We will only process this data on an aggregated level.
How we protect information
If we need to share your information we will anonymise it – unless it’s necessary to process your request, for example, to help your healthcare provider to reimburse your costs. We also restrict access to your personal information within Coloplast, so that our employees can only access the data they need to see and nothing else. And we do not sell data to third parties.
Read our privacy notice for the declaration of consent. By accepting, you agree that we can collect and process your information for the above purposes. You may withdraw consent at any time without ramifications.